Wednesday, June 25, 2008

Who is Jay Goldberg and why is he blogging?

Hi, my name is Jay Goldberg and I will be posting a couple of blogs a month, so in my first blog I thought I would introduce myself and let you know what I will be covering in my blogs.

I am a former Vice President for Citibank where I was a Service Director. At Citibank, I hired, trained and managed numerous employees. For the last 14 years I have been CEO of DTR Inc., a Business Consulting Firm in South Florida. At DTR, I developed the strategy, curriculum, lesson plans, competency statements and teacher training procedures for a work readiness training program called the best work readiness certification program in the country by the National Skills Standard Board in 2003. More information about my company can be found at

In April of this year (2008), my book, How to Get, Keep and Be Well Paid in a Job was published by Outskirts Press. This book was written to be an enjoyable, enlightening, attitude-changing read. In addition to stating the behaviors and skills valued by employers, the book explains why those skills and behaviors are important to employers and uses real-life analogies to help illustrate key points.

This book is ideal for parents to purchase for their kids as they are first entering the workforce; for employers to purchase as a training guide to communicate to their employees what they need to do to become valuable employees and grow within their company; for individuals who find themselves continually passed over for promotions or who continually move from job to job without significant increases in pay; for schools that want to teach work readiness (also is being used in ESOL programs); for Job Centers to have as a reference book that their clients can read; and for anybody who wants to truly understand why specific behaviors and skills are valuable to employers so they can manage a career rather than just get paid to perform a job.

More information about my book can be found at

I also work part time with the Palm Beach County Resource Center (PBCRC), an economic development 501(c)(3) Nonprofit Corporation. At the PBCRC, I was instrumental in developing a revolutionary entrepreneurship training program with a structure unlike any other entrepreneurship training program in the country. More information about the PBCRC's entrepreneurship training program can be found at www.SEEKexcellence.BIZ.

My future blogs will cover the following topics:

  • What makes effective training programs
  • The difference between education and training
  • Tips for individuals looking for jobs
  • Tips for individuals to keep and grow in their jobs
  • Tips for supervisors
  • Tips for business owners
  • Tips for individuals looking to start new businesses

FYI, the Table of Content for my book follows:


The First Date
(Interview Process)
Includes: Know all you can about the company before going on the interview; rehearse your answers to interview questions; stay focused (bring all questions back to the job/company), interview tips; nonverbal communication; know yourself (strengths, weaknesses, life/career goals); the job application; resume

They Like Me, They Really Like Me
(Preparing for First Day of Work)
Includes: When do I report; where do I report; to whom do I report; what should I wear; is there anything I can do to prepare

Am I Really in the NFL?
(Business Profits)
Includes: Why employees need the company they work for to be profitable

Now That I’m On the Team, What Are the Team Rules?
(Employee Handbook)
Includes: Benefits; company policies, compensation, workplace rules

Take a Stand, Is It Abigail or Flagg?
Includes: The case of Don Imus; music downloads; work scenario #1; work scenario #2; work scenario #3; stealing from an employer is not only stealing money

Mr. Rogers Was Right! Be a Good Neighbor
(Workplace Behaviors)
Includes: Absenteeism; use of sick days; tardiness; grooming; be responsible; safety; mannerisms and habits; positive attitude; positive self-image

What Are the Special Codes for This Game Called Work
(Workplace Skills)
Includes: Active listening; following instructions/directions; managing your time wisely; completing tasks accurately and efficiently; creative thinking/problem-solving skills; telephone technique; communication skills

Be Nice to These People; They Helped You Buy Your Car!
(Customer Service)
Includes: Customer focus; service delivery; service measurements; phone center; barriers to communication; service attitude; customer service skills;; choosing words; classifying customer statements; overcoming objections; managing customers

Check Your Baggage at the Door
(Personal Life vs. Work Life)
Includes: Reason for working; objectionable behaviors; harassment; discrimination; drug/alcohol abuse; violence; a plan of action

To Date or Not to Date, That is the Question
(Social Life at Work)
Includes: Dating in the workplace; your employment relationship; lifestyle compromises; lifestyle choices; take control of your life

These People Are Nuts!
(How to Get Along With Co-workers)
Includes: Blueprint for getting along with co-workers; importance of teamwork; working with the Team Leader; how to be a good team member; value of diversity in the workplace

Congruent Theory of Work: Good For Boss = Good For Me
(Working With Supervisors)
Includes: Supervisor responsibilities; meeting supervisor’s expectations; communicating with supervisors; understanding expectations; performance appraisals; raises and promotions; role reversal

I Am a Stock
(Improve Your Skills)
Includes: Learning strategies

What I Learned in School Is Wrong For My Job, Huh?
(Reading, Writing and Arithmetic)
Includes: Reading; writing; arithmetic

Avoiding the Messy Divorce
(How to Leave a Job)
Includes: Proper way to leave a job, why it is important to leave on good terms

I already have some ideas for my next post. I hope I peaked your interest so that you'll give it a read.

I have an alternative version of this blog at

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