I have long been a proponent of competency-based workplace
training. For example, the training
program needs to result in employees that will get to work on time, not
employees that know they should get to work on time, but do not get to work on
time. Therefore, demonstrated
competencies are a better indicator than answering a correct question on a certification
test. In fact, the certification test is
really just the vehicle to hold employees accountable from day one after
training, while the demonstrated competencies are the indicator for what can be
expected in the workplace.
I also believe that work readiness training needs to inform the
participants not only what is expected of them, but why specific behaviors and
skills are valued by employers; and needs to use real world examples to help
illustrate key points.
In addition, the participants need to have materials they
can keep after the training program to use as reference materials as they enter
or grow in the workplace. And those materials need to be customized to remind
each individual what he or she personally needs to be careful to avoid; and
what each individual personally needs to work on.
In the past I charged significant consulting fees developing
programs that used multiple reference materials that have not always met my
criteria as much as I would like.
That is no longer the case.
I have my own comprehensive work readiness and customer service
program. It meets all of the criteria I
have outlined here and more.
First, the program is very affordable, so that it can be
implemented by financially-challenged venues.
In fact, a venue can choose to move ahead purchasing only instructor and
classroom books. No program development
or consulting fees. And yes, there is
information in the instructor book and on my web site to help venues turn the
books into competency-based training programs.
Of course, a venue can purchase a comprehensive program from
my company to obtain discounts on the classroom books and PowerPoint
presentations for the instructors. Program
fees are very reasonable because the goal is for venues teaching the program to
allow participants to fill out their personal worksheets in their classroom
book, and then keep the book as a reference tool as they enter or grow in the
workplace.
FYI - The instructor book includes: lecture content,
in-class exercises, individual worksheets for participants; assessment tests
with an answer key in the back of the book; competency statements with
competency tracking forms; key concept review points to use in a question and
answer session with participants at the end of each major section (workplace
basics, workplace skills, people skills, customer service) which underscores
what the participants should have learned from each section; and eight
scenarios where things go right and things go wrong that can be used as read
and discuss exercises, or the basis for a certification/final test.
Please visit http://www.dtrconsulting.biz/workreadiness.htm
to find out more about the books and the program, and to find out how to get a
limited time discount code (through the end of 2013) for the instructor book
which allows training venues and businesses to purchase the book for $10 plus
shipping so they can evaluate it and determine how (if) they want to proceed.
Worst case, the instructor book will be a valuable additional resource
for any instructor or trainer teaching work readiness and/or customer service.
The table of contents for the instructor book can be viewed at the web page
(http://www.dtrconsulting.biz/tableofcontents.htm).
